Help Desk Lead | $70k | Onsite Columbus, OH

Vaco Technology
Columbus, OH
17 May 2025

Vacancy expired!

We are looking for a Help desk coordinator / technician to provide fast and useful technical assistance on computer systems. You will be a team of 1 for all things help desk at a smaller company. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. Responsibilities
  • Coordinate and distribute the incoming workload to the team of help desk technicians
  • Establish and / or verify the priority of incoming tickets
  • Serve as the first point of contact for customers seeking technical assistance over the phone, email, or ticketing system
  • Perform troubleshooting through diagnostic techniques and questions
  • Determine the best solution based on the details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution ticketing system
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate team
  • Identify and suggest possible improvements on procedures
  • Support knowledge of Jira, Active Directory, DNS, LDAP, ISS, DHCP, File/Print Services and Terminal Services.
  • Support and maintenance of firewalls, routers, and switches.
    • Requirements
  • Must have High School Diploma or equivalent; Bachelor's degree preferred
  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computers, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Excellent communication skills

    •
    • ID: #49950903
    • State: Ohio Columbus 43215 Columbus USA
    • City: Columbus
    • Salary: USD TBD TBD
    • Job type: Permanent
    • Showed: 2023-05-17
    • Deadline: 2023-07-15
    • Category: Et cetera